Bellacie Cosmetics is proud to offer high quality cosmetic items at affordable prices. We guarantee that all our products are genuine, and proudly stand behind their authenticity and quality. Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or colour in terms of makeup. We do suggest researching any new item on blogger sites and Youtube if you are purchasing it sight unseen, to try and avoid a difference in expectation. However, we also do recognize that customers may change their mind after they have purchased products from our store. We therefore do offer a 14 day Returns Policy – in the form of a store credit to the full value of your purchase. Please read the terms below:
- Please contact us before sending back any return – we will not accept a return unless it has been authorised
- A customer has 14 days from date of receipt to return any item purchased
- The product must be returned un-opened, in a brand new condition, with the original box, packaging and contents
- We will inspect the item on its return – any item that deviates from this standard will not be deemed adequate, and no refund will be provided
- Return shipping is at the expense of the customer
- If all the above criteria are met, a full refund in the form of a store credit will be provided to the customer to the value of their original purchase for their item
- Please note: we may require a photo of proof that the product is in re-salable condition
Refund Method For Returns
After your return has been approved, received back by Bellacie Cosmetics, and confirmed to be good condition, you will receive a refund within 48 hours.
What if my product arrives damaged, different to what I ordered, or is faulty?
At Bellacie Cosmetics we strive to provide top quality products - however in the unlikely event there will always be instances beyond our control where products might be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.
In the event that this has occurred, we will always offer a replacement or store credit for the affected items. Please follow the steps below:
- Please take a photo of the affected item/s
- Send a photo of the affected item/s to [email protected] and our support team will help you from there.
What if my product never arrived, or my package arrived but was missing an item/s?
Your items are picked, packed, and then sent out to you through various couriers. We endeavor to have your package arrive as quickly as possible, and in perfect condition. Please allow up to 7 business days for delivery – Australia is a big place and the far out regions may occasionally take a little longer.
However there is always an element of human error. We understand that on the rare occasion packages get lost in transit, or incorrect items are accidentally sent out in an order.
If you believe your order may be missing, please send us an email at [email protected] and one of our customer support team members will respond as soon as possible, as they begin to investigate the whereabouts of your order. If the order has been lost in transit, we will always offer the option to re-send the order, or offer you a full refund of store credit.
If you believe you have been sent an incorrect item, or that an item was missed from your please send us an email at [email protected].
Missing/incorrect items will be resolved through the offer of a replacement ASAP.
Please note – we will often require a photo of the incorrect items received, in order to clearly identify the mistake from our end.
What if I forgot to pick my order up from the Post Office, or wrote the wrong address on the label, so it never arrived?
In these instances, we refer to our Terms & Conditions Section 11, copied here below:
11. RETURN TO SENDER If your order has been sent out and remains unclaimed for two (2) weeks, Australia Post return these articles to Bellacie Cosmetics at a cost to Bellacie Cosmetics. In such instances, Bellacie Cosmetics will not re-send any article, unless the Customer agrees to pay another shipping fee for its return 11.1 In the event that an article is returned to Bellacie Cosmetics due to a customer making an error on their address label, Bellacie Cosmetics will not re-send the article unless the customer agrees to pay another shipping fee for its return. 11.2 Bellacie Cosmetics will offer in these instances a refund for the value of the products only, and not the freight. If there was a freight discount used to originally purchase the order, a fee of $6.50 will be deducted before any refund is given.